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Oddment
Odd-1
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Oddment
Odd-1
contact
Odd-1
contact
11/27/25

ODD-1 Overview 02: Grains

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ODD-1 Overview 01: Playheads

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ODD-1 Overview: 03 Envelopes & Time Path

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[ FAQ ]

Common Questions

  • Oddment was founded in Traverse City, MI, USA. The team now includes John (Traverse City, MI), Spencer (Providence, RI), Roman (Riga, Latvia) and Trevor (Traverse City, MI).

  • The limited-run Beta Batch will be sold only through our website, and these units will be shipped directly to customers, from both US and EU.

    We plan to sell with international retailers starting in late 2026.

  • Beta units are expected to ship in May 2026. We will share updates throughout production and notify you when your unit is ready to ship.

  • Beta unit pre-orders are charged at the time of purchase. This helps us fund manufacturing and reduces financial risk for a small independent operation.

  • A flat regional shipping fee will be collected at checkout to simplify ordering. Actual shipping cost may be higher or lower, but we will cover any difference.

    Region-based shipping fees:

    Canada, EU, USA: $25

    Japan, Mexico, UK: $50

    Australia, Asia, South America: $75

  • For this pre-order phase, import duties are not collected at checkout.

    International customers may be responsible for import duties charged by their destination country upon delivery.

    We will ship from both the US and EU, so we do not anticipate customers from these regions will be subject to duties.

  • Taxes are not collected at checkout.*

    International customers will be responsible for taxes charged by their destination country upon delivery.

    This approach keeps things simple and allows us to start building immediately without navigating international tax registration before production is complete.

    *Customers in MI, USA will be charged the state sales tax.

  • Yes — if we ship from an EU location directly to customers, local VAT may be collected by the courier at delivery. We are not collecting VAT now as part of the preorder.

  • Yes — anytime before your unit ships. Just contact us and we’ll refund your payment in full.

  • We will communicate transparently throughout the process. If delays occur, you will be updated promptly and can request a refund at any time.

  • We will offer a full refund within 30 days of the date of delivery, assuming there is no damage to the unit.

    We want you to have a great experience and if the Odd-1 isn’t a good fit, send it back our way.

    We cannot reimburse any taxes or duties paid, but we will cover $25 of return shipping to our US or EU location.

  • We provide a full manufacturers warranty for 2 years from the product date of delivery.

  • We do not anticipate them, but if there are, we will offer a pathway to upgrade to a newer unit. We may have to charge customers the difference from beta to production costs.

  • The hardware and software will include the full functionality listed on the product page. Beta units will have the same 2-year warranty we will provide on production hardware.

    We anticipate the hardware will be fully functional and we hope that no adjustments are required. If hardware changes are needed, customers will be given a pathway to upgrade.

    We expect there may be some bumps and want to work closely with our beta customers to promptly resolve any issues identified.

  • Yes! Firmware upgrades will be free for the lifetime of the product.

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